Ms. Charles, as the Managing Director and Director of Closed-End Fund and ETF Research at Raymond James, is responsible for setting general research policy and strategy. She joined Raymond James Financial in November 1995 and joined the Closed-End Fund Research group in September of 1998. Prior to joining Closed-End Fund Research, she spent three in the Equity Research Department. She has been the Director of Closed-End Fund Research since May of 2000. She holds a B.A. from Florida Metropolitan University. Ms. Charles has been quoted in several publications including Business Week and has been a speaker at numerous conferences throughout the year.